Returns & Exchanges

 

What if my items arrived damaged or I received the wrong item?

If your items arrived damaged or you received an incorrect item, please email hello@byebyebella.com with your name and order number. All issues are to be reported within 24 hours of delivery.

How do I return my items?

Please  email us at  hello@byebyebella.com to begin the process. Once your return is authorised, you will receive instructions and a pre-paid shipping label to return your items back to us. You will also instantly receive a store credit coupon code equivalent to the amount of the items being returned. You can go shopping right away for new items if you'd like! Any amount you don't use will be credited back to your card once we receive your items. If you spend more than the value of the coupon code, you will proceed through our standard checkout process to pay your final balance. 

How soon will I get my refund?

Once we have received and inspected your items you will get your refund within 1 - 4 business days. We will send a confirmation email when the refund is complete. We will refund any unused portion of the store credit coupon code.

What items are returnable?

• Items purchased in the last 30 days that are unworn, unused, and undamaged.

What items are non-returnable?

• International orders. (Not within Australia)
• Items marked as final sale.

Any other questions?

We would be happy to help. Support is available Monday - Friday, 9am - 5pm Western Australia Time. The fastest way to get a hold of us is by emailing hello@byebyebella.com